Legal
Refund Policy
When you get money back, and when you don't.
Last updated: 22 August 2026
Draft — not yet reviewed by a lawyer. This document is a working draft written to cover the obvious ground. Before you take a single payment, have it reviewed by a lawyer qualified in Ghana, and register with the Data Protection Commission if you have not already.
Nothing has been charged yet. Billing is not switched on: there is no card form, no plan on an account and no payment that could be refunded. This policy is written for when that changes, and takes effect with the first payment taken.
The short version
If the service does not work for you, ask within 14 days of your first payment and we will refund it in full. After that, cancelling stops future billing rather than refunding the current period.
First payment
Your first payment on any paid plan will be refundable in full within 14 days, for any reason. Write and say so — no justification needed. Refunds go back to the original payment method within 10 working days.
The service is free to use while billing is switched off, so there is time to find out whether it fits before there is anything to pay.
Renewals
Renewals will not be automatically refundable. Cancel before the renewal date and you are not charged. We will send a reminder before annual renewals.
If a renewal was charged in genuine error — you cancelled and it billed anyway — tell us and we will fix it.
When the service fails
If the service is unavailable for a prolonged period, or a defect prevents you producing files you have paid for, tell us. We will extend your period or refund proportionally, whichever suits you.
This does not extend to output that cut differently from how you expected on your machine. Blade offset and material behaviour are outside our control, which is why a test cut is advised before production. See terms.
Cancelling
There is nothing to cancel today, and no billing screen to cancel it from. Once there is a subscription, cancel from your account at any time and access continues to the end of the paid period.
Files are deleted 7 days after the job that made them, in or out of a subscription, so download anything you need rather than relying on it being there.
How to ask
Write from the address on the account, with the invoice number if you have it, to the one address on the contact page. There is no separate billing queue to pick between. Replies come the same day in most cases, on weekdays.