Contact
Tell us what happened
For anything about a file, include the settings you used and what came out. That's usually enough to reproduce it straight away.
Email
[email protected]
Weekdays, GMT. Same day in most cases.
Everything goes to one place — a cut path that came out wrong, an account, a question about an invoice. There is no separate support or billing queue to pick between.
Before writing about a cut path: check the effective resolution on the file requirements page. It's the cause more often than anything else.
What to put in it
- Name
- And the company, if the account is under one.
- The address on the account, so we can find the job.
- Subject
- Cut path on a fur silhouette
- What happened
- File, settings, what came out.
Attach the file if you can — it saves a round trip.
Open in your mail app